Contents / Telephony

Connecting SIP Devices (Physical SIP Phones or Softphones)

Here is how to access physical SIP phone/softphone connection parameters: 

Physical SIP phone connection

Go to the administration panel of your SIP phone and enter the authorization data taken from the CRM short number settings:

SIP phone mobile application

Please note! The consistency and the accuracy of telephony in a mobile application depend on many factors. Here are a few reasons for communication failures:

  • low quality Internet connection (for example, unstable mobile Internet connection);
  • delayed push notifications on incoming calls (this depends on your device type and mobile application settings);
  • mobile application compatibility with your device — try any different SIP application on App Store or Google Play.



You can use Zoiper mobile SIP client.

Go to Play Market from your smartphone menu and type "Zoiper" into the search tab:


Tap "Install", accept terms and conditions and wait until the installation is complete:


Run the application, go to "Configuration" and add an account:


Select "SIP" as account type:

Fill in the connection parameters from the CRM:


To continue receiving calls in standby mode, tap "Connectivity" back in the application menu:

And tick "Stay awake":


If you need to call SIP numbers, disable special character filtering in "Advanced" configuration:



You can use Zoiper mobile SIP client.

Go to App Store from your smartphone menu:

Install the application:


Go to "Settings" and open an account:


Select "SIP" as account type:

Fill in the connection parameters from the CRM:

And register the connection:



Desktop SIP client (including "SkypeMate")

You can use X-Lite SIP client.

  • Download and install X-Lite.
  • Run the client, create an account using the data from user profile in APRO CRM:

  • You must also see:

  • SIP Call Activation

  • You may also be interested in: Adjusting the «Call From Website» Function

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