Contents / Online communication with contacts

External online messenger

In addition to internal chat for employees, APRO CRM offers online messaging with external users — contacts and partners with no access to the CRM.

Sending external messages is easy. You can do it from:

— tab "Users" in online chat:

— contact profile:

— module "Messages":

— the history of messages:

A new chat window will open. Enter recipient's email address (if it is not specified in contact profile) and the text of the message. You can also add other users to the chat:

The recipient will get an email message with the link to the chat, from where it is possible to message you:

You can also automatically send such an invitation to a contact's social media account (in case this option is enabled).



  • Prompt replies for external messenger


  • You must also see:

  • Troubleshooting: online chat

  • Live chat

  • Online messages. Group chat

  • APRO CRM robot


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    APRO CRM is a SaaS cloud solution and is hosted by our servers. The CRM is flexible and can adjust to your business needs. You will be getting all the necessary assistance from your personal adviser while using the system