Contents / Telephony

Incoming call processing scripts

Go to Main menu — Settings — Integrations — Telephony and add the phone numbers to receive incoming calls to:

Add incoming call processing scripts:

Call processing scripts:

  • Play audio — audio file playback; the script timeout triggers another script.
  • Wait for DTMF input — pause for dialing user extension (short number) and forwarding the call. You can enable an audio file playback while waiting. The script timeout triggers another script automatically.
  • Call group — simultaneous call to several users.
  • Call user — redirecting call to a user in the CRM.
  • Call supervising manager — if the incoming contact number is in your CRM database, the system will redirect the call to the user supervising this contact; in case the supervisor is offline, this script will be skipped.
  • Call external number — redirecting call to an external phone number.
  • Call SIP address — redirecting call to an external SIP address, OUTSIDE the CRM.
  • Call any user in the script — trying to reach any of the available users involved in previous scripts (including group calls).
  • Script branching — voice menu: each dialed key triggers its own processing script.
  • Time step — triggering scripts by time tags.
  • Record audio message — voicemail: 'Please leave a message after the tone'.
  • Receive fax — the document you received is available in calls history.
  • Hang up — end of script.

  • To assign a script to a number, select it from the list:


    You may also be interested in: Tasks

    Back to Contents


    APRO CRM is a SaaS cloud solution and is hosted by our servers. The CRM is flexible and can adjust to your business needs. You will be getting all the necessary assistance from your personal adviser while using the system