Contents / Telephony

Telephony: Initial Settings

User extensions. Connecting providers


For telephony settings, go to Main menu — Settings — Integrations — Тelephony.

1. Enable outbound calls:

2. Ask your telephone provider for SIP communication parameters and add them to the CRM. Read more about how to connect your provider.

 3. Add short numbers for users:

You can also connect physical SIP phone or a softphone here:

 4. Add the outbound phone numbers to be identified when calling from the CRM:

Select a connection and enter its number in the international format:

Add users who will call from this phone number:

or enable this option in their user profiles:

or do it through HR panel:



You must also see:

  • Corporate Mobile Phones Integration

  • How to Use Telephony (Operator Instructions)


  • You may also be interested in: Incoming Calls Processing Scripts

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