Contents / Troubleshooting
Troubleshooting: online chat
No one is online or you are getting the following message: ‘Cannot establish connection to the messages server’.
1. Check if the red X mark is present here:
If the red X mark is there — click it.
2. Check if the messenger ports are open:
IP address: look up the IP, from which you open the main page (URL domain), here.
Host: apro[technical identifier].crma.pro (look it up in the first system activation email you received); yourdomain.crma.pro.
Protocol: WSS (Web Socket Secure): https://en.wikipedia.org/wiki/WebSocket.
To detect the protocol port, go to https://yourdomain.crma.pro/crm/tools?debug=test and check it out here.
Use a protocol switching proxy only.
3. You can also try reauthorizing, clearing cookies and cache in your browser, rebooting your Internet connection or computer.
You may also be interested in: Filters and search tools
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