Contents / Online Communication with Contacts / External Online Messenger

Prompt Replies for User-Clients Messenger

In order to save the time of the employees consulting clients online, we introduced "Prompt replies".

The system allows to add prompt answers to frequently asked questions to any user — personally, and to the system administrator — for all company users.

Go to the list of conversations with external contacts:

Open any conversation and go to section "Prompt replies":

Add a new prompt reply:

1 — prompt reply title (for users only, hidden from clients);
2 — prompt reply text;
3 — who can see the prompt reply;
4 — color marker;
5 — priority (for prompt replies assortment);
6 — filter by categories: personal, shared or deleted.

You may also be interested in: Website User Analytics

Back to Contents

APRO CRM is a SaaS cloud solution and is hosted by our servers. The CRM is flexible and can adjust to your business needs. You will be getting all the necessary assistance from your personal adviser while using the system.