Contents / Online Communication with Contacts / External Online Messenger

Prompt Replies for User-Clients Messenger

In order to save the time of the employees consulting clients online, we introduced "Prompt replies".

The system allows to add prompt answers to frequently asked questions to any user — personally, and to the system administrator — for all company users.

Go to the list of conversations with external contacts:


Open any conversation and go to section "Prompt replies":


Add a new prompt reply:



1 — prompt reply title (for users only, hidden from clients);
2 — prompt reply text;
3 — who can see the prompt reply;
4 — color marker;
5 — priority (for prompt replies assortment);
6 — filter by categories: personal, shared or deleted.


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